Customer Solutions Manager at Hastings Deering, specialising in Caterpillar condition monitoring and technology-enabled asset management solutions for the mining and construction industries. With over 13 years of industry experience, Chris has built his career from the ground up—starting as a qualified mechanic and field service technician before progressing into application specialist and strategic customer-facing roles. This hands-on foundation, combined with deep technical expertise in Caterpillar equipment, telematics, and diagnostics, allows him to bridge the gap between site operations and business strategy. In his current role, Chris leads the delivery and continuous improvement of condition monitoring solutions, working closely with major mining customers to optimise equipment performance, reduce downtime, improve safety and drive measurable operational value. Chris is known for his practical, outcomes-focused approach and his ability to translate complex technical challenges into simple, actionable solutions for operators, supervisors, and executives alike. He is passionate about helping organisations leverage data, technology, and strong partnerships to improve reliability, safety, and long-term asset performance.